Welcome to JFG. Please review the following policies and terms carefully before using our website or purchasing our products. By accessing or using our site, you agree to these policies and terms.
Privacy Policy
Effective Date: [7/7/2025]
JFG is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
Information We Collect:
• Personal Information: When you place an order, we collect your name, shipping address, billing address, payment information, email address, and phone number.
• Device Information: We automatically collect information about your web browser, IP address, time zone, and cookies when you browse the site.
How We Use Your Information:
• To process and fulfill your orders
• To communicate with you
• To screen orders for fraud
• To personalize your shopping experience
Sharing Your Information:
We do not sell or rent your personal data. We only share your information with third parties necessary for payment processing, order fulfillment, analytics, and marketing.
Your Rights:
If you are a resident of the EU or California, you may have additional rights under GDPR or CCPA. You may request access to, correction of, or deletion of your personal data by contacting us at [support@jfgbrand.com or support@jointsandfreshgoods.com].
Shipping Policy
Processing Time:
Orders are processed within 1–3 business days. During peak seasons, processing
times may be extended.
Shipping Rates & Delivery Estimates:
Shipping fees are calculated at checkout. Estimated delivery time is:
• Domestic (USA): 3–7 business days
• International: 7–21 business days
Tracking Your Order:
Once your order has shipped, you’ll receive a tracking number via email.
Lost or Damaged Packages:
We are not responsible for packages lost or damaged in transit. Please contact the
carrier directly or reach out to us for assistance.
Shipping Restrictions:
We do not ship to PO boxes or military APO/FPO addresses.
Returns:
You have 14 days from the delivery date to request a return. Items must be:
• Unworn and unwashed
• In original packaging
• Tags intact
Non-Returnable Items:
• Sale items
• Gift cards
• Final clearance items
Refunds:
Once we receive and inspect the returned item, your refund will be processed to your
original payment method within 5–10 business days.
Exchanges:
We currently do not offer direct exchanges. Please return the item for a refund and place a new order.
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
To initiate a return, contact us at [support@jfgbrand.com
Refund & Return Policy
Website Use:
By using the JFG website, you agree not to misuse our services or violate any laws. All content on the site is the property of JFG and may not be reproduced without permission.
Products & Pricing:
We make every effort to display product colors and descriptions accurately. However, we cannot guarantee your screen’s display is accurate. Prices and availability are subject to change without notice.
Limitation of Liability:
JFG is not liable for any damages arising from the use of our site or products. Our maximum liability is limited to the amount paid for the product.
Account Responsibility:
You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
Changes to These Policies:
We reserve the right to update or modify these policies at any time without prior notice. Please review this page regularly for any changes.
Governing Law:
These terms and all disputes arising out of your use of the website or purchase of products will be governed by the laws of [Federal/AZ/US].
⸻
Contact Us:
For any questions, contact us at:
Email: [support@jfgbrand.com]/support@jointsandfreshgoods.com
Terms and Conditions